Cancellation and Refund Policy

Trying BossHours is free. Nothing is charged during the trial, and if you do not subscribe, nothing is charged afterwards.

You can cancel your subscription at any time yourself: sign in, open Settings, and choose "Manage billing or cancel subscription" (owner accounts). You do not need to email us. Cancelling stops the next charge. You keep full access until the end of the period you have already paid for, and you can export your data before then.

Monthly payments are not refunded for partly used months, unless the law where you are says we must. Your access simply runs to the end of the month you paid for.

Free trial. The trial lasts 14 days, needs no card, and never charges you automatically when it ends. If you do not subscribe, your trial becomes read-only for 14 more days and is then deleted.

Add-ons. Add-ons cancel monthly. The GPS add-on is billed yearly if your plan is yearly, and its device fee is charged one time. The device is yours to keep, so a yearly refund does not include the device fee. There is no setup fee.

Mistakes. If you were charged twice, charged after you cancelled, or charged the wrong amount, tell us within 60 days and we refund the difference in full.

Yearly plans. If you pay yearly, you may cancel at any time and your access continues to the end of the year you paid for. If you cancel within 14 days of paying for a yearly plan, we refund that payment in full, except any GPS device fee, because the device is yours to keep; after that, the unused part of the year is not refunded unless the law where you are says we must.

Extra usage. Extra usage is off until the owner turns it on, and while it is off nothing is charged past your allowance. Extra usage the owner turned on and used is billed on your next invoice.

Refunds go back to the card or bank account you paid with, usually within 5 to 10 business days.

Paid features stay on for at least 7 days from the first failed payment, and the email we send you gives the exact date. After that they stop until the card is updated. Your data is then kept for 30 days so you can pay and pick up where you left off or ask for an export. If it is still unpaid after the 30 days, your data is deleted.

BossHours, LLC, Cape Canaveral, Florida.
Phone (321) 613-1753
Email support@getbosshours.com. We answer within one business day.